Replace Your RockyMounts MonoRail or SplitRail Base
How to get new base for your MonoRail or SplitRail:
- Look at your current base and see if there is a "Rev H, I or J"code or if it is blank
- If your base is blank pick out the correct base size for your MonoRail or SplitRail
- Attach photo of your current blank base at check out
- Check out, select $0 shipping option and enter coupon code "Recall"
RockyMounts MonoRail and SplitRail Base Recall Order New Base Here
March 22, 2018
Attention RockyMounts MonoRail and SplitRail customers:
This notice is being sent in accordance with the National Traffic and Motor Vehicle Safety Act. RockyMounts Inc. has identified a potential welding defect with some MonoRail and SplitRail hitch racks manufactured between January 2016 and August 2017. In some cases, the weld is insufficient and could lead to failure. Stop using the rack immediately and check if your rack is affected. This affects both 1.25” and 2” models.
Please check the base of your rack to see if it needs replacement.
If your rack has no marking here, it is being recalled. If it is labeled Rev H, I, J it is OK. If your rack is affected, choose a replacement here. Bases will be shipped at no cost to the customer.
Safety for our customers and your bicycles is a priority. We have received reports of problems with less than 0.5% of racks, but we and are taking steps to ensure all the products meet our requirements. We sincerely apologize and appreciate your cooperation.
If you have any questions or concerns, please email us at email@example.com. If we are unable to remedy the issue at no charge within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave, SE, Washington, DC 20590 or call the toll free Safety Hotline at 888-327-4236 (TTY: 1–800–424–9153); or go to http://www.safercar.gov.